GP Practices
We provide primary care services to nearly 40,000 patients across 10 GP practices in South Sefton and Liverpool. Over the past year, we have advanced our transition to a new model of care across these practices, improving patient access and service delivery. A key development has been the implementation of a new telephony system, enhancing communication and appointment management. Our new Primary Care Hub in Litherland centralises services to streamline care coordination and improve overall patient experience.
GP Out of Hours
The service operates outside of regular GP surgery hours, offering telephone triage or face-to-face care for patients with urgent medical needs that cannot wait until their GP practice reopens. Patients requiring urgent attention can contact NHS 111, where their clinical needs are initially assessed. If further evaluation is necessary, the case is promptly transferred to our team for additional clinical input. This ensures timely access to care for patients during out-of-hours periods, helping to manage urgent health concerns effectively while alleviating pressure on emergency services.
Clinical Assessment Service
In collaboration with our NHS 111 colleagues, we provide 24/7 support for the Clinical Advice Service (CAS). This service ensures that patients contacting NHS 111 with specific pre-defined conditions, who would typically be referred to the Emergency Department, are instead redirected to our team for further assessment. By offering timely clinical evaluations, we help manage cases more efficiently, reduce unnecessary hospital admissions, and ensure patients receive appropriate care in a timely manner.
Intermediate Care Beds
We provide General Practitioner (GP) support to patients admitted to intermediate care beds at four nursing homes: two in Knowsley and two in Southport and Formby. Our clinicians conduct thorough assessments of these patients and collaborate closely with the nursing home’s Multi-Disciplinary Team (MDT). This teamwork ensures that each patient receives the most appropriate care and support tailored to their individual needs, promoting better health outcomes and continuity of care during their stay.
Asylum Service
We deliver nurse-led health screenings and GP medical assessments to newly arrived refugees and asylum seekers in Liverpool and in Halton. We continue to work in partnership across the healthcare system, working collaboratively with Mersey Care Foundation Trust, Liverpool University Foundation Trust, Public Health England, and various charitable organisations. These efforts have fostered a coordinated approach to care, ensuring that refugees and asylum seekers receive comprehensive medical support and integration into the healthcare system.
Primary Care Streaming
We provide a Paediatric Primary Care Streaming Service at Alder Hey Children’s Hospital which is designed to streamline access to healthcare for children and young people, ensuring they receive timely, appropriate care based on their needs. This service directs patients to the best-suited healthcare professional for their specific concerns, reducing waiting times and improving the overall efficiency of care delivery. By assessing and triaging patients as they arrive, the service can swiftly identify those who need urgent medical attention and those who can be seen by a primary care practitioner. This helps alleviate pressure on emergency departments and allows for more targeted, patient-centred care, ultimately enhancing the health outcomes for children and their families.
Care Homes Nursing Provision
We provide dedicated nursing care across two nursing care homes in Liverpool, supporting a total of 120 beds. Our experienced team ensures high-quality, compassionate care tailored to the individual needs of residents, contributing to safe, well-staffed environments where health and dignity are prioritised.